Frequently Asked Questions

Frequently Asked Questions for Patients/Consumers
Frequently Asked Questions for Health Providers

Frequently Asked Questions for Patients/Consumers



  1. How do I search for a healthcare provider?

    First you select the type of provider, for example doctor, dentist, optical care professional, etc.
    Secondly, you choose a related specialty like allergy, cardiology, internal medicine etc.
    Lastly, you enter your location.

  2. Do I have to register to use this service?

    No. You do not have to register to search for a healthcare provider. Simply input your criteria in the search engine and select the healthcare provider or clinic of your choice.

  3. Can I contact the healthcare provider I would like to visit?

    Yes. You must contact the healthcare provider by phone or e-mail using the contact information that will be provided.

  4. How do I know if the provider I choose is on my insurance plan?

    Refining your search can help you find a provider that will accept your insurance.

  5. How do I contact Texas Health 360’s customer service?

    Visit the     Contact Us page.

  6. How can I find a healthcare provider in another State?

    Currently, we have a website for the State of Illinois.

Frequently Asked Questions for Health Providers



  1. What is the cost to be listed on this website?

    Currently, we offer three different price options.
    12 Month Option 6 Month Option Month-to-Month
    $40/month $50/month $60/month


  2. What if I have multiple providers in my practice?

    For each added provider there is an additional monthly fee.
    12 Month Option 6 Month Option Month-to-Month
    $10/month $20/month $30/month


  3. How do I register?

    Click     Contact Us.

  4. How do I update my profile information?

    Go to Member Login and enter your username and password to change your profile information as needed.

  5. What if I cannot log-in?

    Contact our customer support at (281) 758-4777 for assistance or Contact Us.

  6. What if I use an insurance provider that is not listed in the insurance field?

    From the Contact Us page, e-mail our webmaster with the insurance provider that is not listed.

  7. What if there is not a category that applies to my practice?

    From the Contact Us page, e-mail our webmaster with the category that is not listed.

  8. How do I inform my patients about my office policies?

    Log in to your profile and use the comments field to inform your patients about your office policies, payment policies and methods.

  9. How soon are changes to my profile posted online?

    Immediately. All changes take effect in real time.

  10. How do I contact customer service?

    Click to Contact Us.


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